Spark is the first large company in New Zealand to go all in with Agile. Agile is a business organisational model that has been used for a number of years by some of the world’s largest digital services businesses. It replaces traditional hierarchical control with small, cross-functional and self-managing teams – all working to a central organisational purpose. It also involves working on smaller, faster, incremental improvements to products and services, and looking at a customer’s journey with our business from beginning to end.
Agile is putting Spark’s focus squarely on our customers, providing feedback loops and disciplined frameworks to give deep and clear insights on what customers need and expect. Multifunctional teams and flat structure mean no need to ‘hand over’ work to another part of the business or seek approvals from above. Teams can simply deliver for customers, fast. By focusing our work on Spark’s overall purpose and our contribution to customers, Agile ensures all of our people are engaged and feel empowered to make a difference.