Spark has so far refunded almost 20,000 former customers who had credits on their accounts.
Last month, Spark launched a public campaign to encourage former customers to claim refunds. Of the almost 135,000 former customers contacted by mail or email at their last known address, around 15% have so far claimed their money.
Grant McBeath, Acting CEO of Spark Home, Mobile and Business says, “This is a good start toward our goal of making sure our past customers get what’s theirs. We’re keeping the claims website open, and we hope many more visit it and give us the details we need to confirm if they're owed a refund.”
McBeath said there were a range of reasons why a former customer might have a credit left on their old account. Some were left in credit at the end of their account termination process due to the way their final bill was calculated. Others didn’t cancel an automatic payment before leaving or mistakenly paid their final bill twice. In some cases, a refund from a billing error on Spark’s part was discovered after customers had left.
Spark has contacted those customers who left sometime in the last seven years and have a balance of $1 or more. Customers are being given the choice of having their money sent to a personal bank account, transferred to a different Spark account, or donated to a worthy cause at the Spark Foundation.
Anyone who believes they might have a refund on their old Spark account can head to spark.co.nz/refund to check if they’re owed anything.