Getting Paid By Spark

Getting paid by Spark

If you’re a supplier for Spark New Zealand you’ll find everything you need to know about working with us here.

Our standard payment terms are the 20th of the month following the date of the invoice

This means if you are invoicing for the month of August, you need to date your invoice in August; if this isn’t done it will affect payment timeliness e.g. an invoice dated 31 August will be due for payment on the 20th September however, an invoice dated 1 September, will be due for payment on 20 October. You also need to get your invoices into us as early as possible, this will give us time to get them back to you should there be any issue; cut off for processing NZD invoices is two full working days before the 20th, FX invoices are 4 full working days before the 20th. Any variation to payment terms must go through our Group Procurement Team for approval prior to engagement of services.

Invoice/Credit Note Checkpoints

  1. Before you invoice us make sure you have an approved purchase order. Purchase order numbers must be displayed on the invoice, this is a requirement for payment and provides evidence that the purchase has been internally approved. Equally if you are sending us a credit note, reference to the invoice and/or purchase order it relates to must be displayed on the credit note.

  2. When you receive a purchase order make sure your details shown are correct

    • If any of your details have changed (for example your company name, address, bank account number, email address or GST Number) you need to advise us immediately of that change; a new purchase order may need to be created. Please email with any changes and we will update your details.

    • For missing or incorrect bank details one of the following is required;

      • A screen shot of the internet banking details

      • A copy of a bank statement

      • A bank deposit slip (pre-printed)

      • A document on bank letterhead/stamped by the bank displaying the required information

      • Note: We only require the account name, number and bank logo from the documentation, this is an audit requirement; you can block out any other information you like.

  1. Make sure our details are entered correctly in your system and shown on the invoice/credit note. These are shown on the purchase order, “Please Invoice To” section

  2. If charging GST, the invoice/credit note you provide must be valid for GST purposes. In addition to the points above to accept your invoice/credit note, it must include the following:

IMPORTANT: Your invoice must include a purchase order reference number and only the approved goods/service shown on the purchase order. Your credit note must reference the invoice and/or purchase order it relates to.

What information must a Tax Invoice show? What information must a Credit Note show?
Note: due to the range of values invoiced by suppliers, we require the >$1,000 attributes to be displayed on every invoice
A tax invoice must show:
A credit note must show:
The words "tax invoice" in a prominent place

The name (or trade name) and GST number of the supplier

The name and address of the recipient

The date the invoice was issued

A description of the goods and/or services supplied

The quantity or volume of the goods and/or services
supplied. For example: litres of petrol, hours of labour, kilos of potatoes etc.
The words "credit note" in a prominent place

The name (or trade name) and GST number of the supplier

The name and address of the recipient

The date the invoice was issued

A brief explanation of why it was issued
It must also have either: It must also have either:
The amount, excluding tax, charged for the supply

The GST and the total amount payable for the supply, or

A statement that GST is included in the final price if it has been.
The amount including GST shown on the tax invoice, the correct amount payable including GST and the difference between the two amounts of GST charged, or

The difference between the incorrect and correct amount, and a statement that the
difference includes GST (but only if it is at 12.5%).
As with tax invoices, only one credit note can be issued. If a copy is needed, it must be clearly marked "copy only".

*Refer to the IRD website for further details on Tax Invoice and Credit Note compliance.

  1. Make sure you send all invoices to the correct email address using the correct format

  1. If you are not setup as a supplier in our system, we will only process a maximum of 3 invoices before you will be required to go through a formal supplier setup process. No further invoices will be paid until this is completed.

  2. Please ensure you address your invoice/s to the correct entity:

    • Spark NZ Trading

    • Qrious Limited

    • Lightbox

    • Morepork

    • Spark NZ Cables

    • Spark Retail

    and postal address:

    PO Box 1800

If you need to Contact Us

You can contact the Spark Purchasing & Payables Team by:

Our normal business hours are 8:30am to 4:30pm Monday to Friday. We are closed on public holidays (including Wellington Anniversary Day).