Getting Paid By Spark

Getting paid by Spark

If you’re a supplier for Spark New Zealand you’ll find everything you need to know about working with us here.

Are you being paid on time?

Spark’s payment terms are 20th of the month following the date of the invoice which are the standard New Zealand business terms. This means if you are invoicing for the month August, please date your invoice in August as this will affect payment of your invoice. If your invoice is dated 31 August, your invoice is due for payment on the 20th September however, if your invoice is dated 1 September, your invoice is due on the 20th October.

To ensure you get paid on time follow these three easy steps:

  1. Ensure your Spark contact person (the person who has requested the goods or service) provides you with an approved purchase order number before you supply. This is a requirement for payment and provides evidence that the purchase is internally approved. Your invoice must include this purchase order reference number.

  2. If charging GST, the invoice you provide for payment must be a valid invoice for GST purposes. For Spark to pay your invoice, it must include the following:

    • It must state "Tax Invoice" and show the date the invoice was issued.

    • It must be on your company letterhead and/or clearly state your business name. Your GST registration number should be clearly visible.

    • It must be addressed to one of the following company names (please refer to your Purchase Order or agreement with Spark to determine the correct entity):

      • Spark NZ Trading

      • Qrious Limited

      • Lightbox

      • Morepork

      • Spark NZ Cables

      • Spark Retail

    • It must be addressed to the following address:

    • PO Box 1800
      WELLINGTON 6140

    • The invoice should be in New Zealand dollars, and clearly show the GST amount included in the total to pay.

    • Refer to the IRD website for further details on compliant invoicing

  1. Please ensure that the invoice is in PDF format and is emailed to: invoices@spark.co.nz. Each PDF must contain only one invoice.

If the Spark person who requested the goods or service requires the invoice please forward them a copy but the original must come to Spark Purchasing & Payables team to get paid.

If these steps are not followed, your invoice will be returned, delaying payment.

Changing your details

For us to pay you correctly we need to have your correct details on record.

If your company has changed any details (for example your company name, address, bank, email or GST) you need to advise us of that change.

We require a bank deposit slip to add or change any bank details for our suppliers. Please email vendorqueries@spark.co.nz with any changes and we will update your details.

Contact Us

You can contact the Spark Purchasing & Payables Team by:

Email: asksharedservices@spark.co.nz
Phone: 0800 727 435

Our normal business hours are 8:30am to 4:30pm Monday to Friday. We are closed on public holidays (including Wellington Anniversary Day).

Terms of Purchase

View Spark New Zealand’s complete Terms of Purchase.