Getting paid by Spark

Logos-795x450

Standard payment terms

Our standard payment terms are the 20th of the month following the month of the invoice date.

 

This means if you are invoicing for the month of August, you need to date your invoice in August; if this isn’t done it will affect payment timeliness e.g. an invoice dated 31 August will be due for payment on the 20th September however, an invoice dated 1 September, will be due for payment on 20 October.

 

You also need to get your invoices into us as early as possible, this will give us time to get them back to you should there be any issue; cut off for processing NZD invoices is two full working days before the 20th, FX invoices are 4 full working days before the 20th. Any variation to payment terms must go through our Value Management team for approval prior to engagement of services.

Invoices and credit notes

1. Have an approved purchase order

Before you invoice us make sure you have an approved purchase order.

 

Purchase order numbers must be displayed on the invoice, this is a requirement for payment and provides evidence that the purchase has been internally approved. Equally if you are sending us a credit note, reference to the invoice and/or purchase order it relates to must be displayed on the credit note.

 

Please only include the purchase order number as the reference, adding alpha/symbols and other # slows down our automated processing.  Ideally the purchase order number should have its own field on the invoice and is not joined to any other character.

 

Optimal

  • 4500999999

 

Not Optimal

  • PO4500999999
  • #4500999999
  • PO#4500999999
  • :4500999999
  • 4500999999ABC

2. Make sure your details are correct

When you receive a purchase order make sure your details shown are correct:

 

If any of your details have changed (for example your company name, address, bank account number, email address or GST Number) you need to advise us immediately of that change; a new purchase order may need to be created. Please email asksharedservices@spark.co.nz with any changes.

3. Make sure Spark's details are correct

Make sure our details are entered correctly in your system and shown on the invoice/credit note. These are shown on the purchase order, “Please Invoice To” section.

4. Ensure GST details are correct

If charging GST, the invoice/credit note you provide must be valid for GST purposes. In addition to the points above to accept your invoice/credit note, it must include the information outlined below.

 

IMPORTANT: Your invoice must include a purchase order reference number and only the approved goods/service shown on the purchase order. Your credit note must reference the invoice and/or purchase order it relates to.

5. Make sure your invoice or credit note shows the right information

A tax invoice must show:

 

  • The words "TAX INVOICE" in a prominent place on invoice, “INVOICE” if no tax
  • Addressed to the entity shown on your purchase order, or in the absence of a purchase order i.e. a one-off supply to Spark by a supplier who has not been approved by Value Management, addressed to Spark, P O Box 1800, Wellington 6140
  • The name (or trade name) of the supplier
  • The GST number of the supplier (only applicable to NZ IRD Registered Suppliers)
  • The date the invoice was issued
  • The description and qty of the goods and/or services supplied
  • The GST and GROSS amounts OR a statement that GST is included in the gross amount if it has been
  • The currency the invoice is charged in (if overseas currency, invoice must also show the GST tax amount in New Zealand Dollars and the conversion rate applied (if applicable))
  • The suppliers full bank account details

 

A credit note must show:

 

  • The words "CREDIT NOTE" in a prominent place on invoice, “CREDIT” if no tax
  •  Addressed to the entity shown on your purchase order, or in the absence of a purchase order i.e. a one-off supply to Spark by a supplier who has not been approved by Value Management, addressed to Spark, P O Box 1800, Wellington 6140
  • The name (or trade name) of the supplier
  • The GST number of the supplier (only applicable to NZ IRD Registered Suppliers)
  • The date the credit note was issued
  • The description and qty of the goods and/or services credited OR a brief explanation of why it was issued
  • The GST and GROSS amounts OR a statement that GST is included in the gross amount if it has been
  • The currency the credit note is charged in (if overseas currency, credit note must also show the GST tax amount in New Zealand Dollars and the conversion rate applied (if applicable))

 

Important: As with tax invoices, only one credit note can be issued. If a copy is supplied, it must be clearly marked "copy only".

6. Send invoices to the right place and in the right format

Make sure you send all invoices to the correct email address using the correct format:

 

  • Email to: invoices@spark.co.nz
  • Format: PDF (1 invoice per PDF)

7. Address your invoice correctly

Please ensure you address your invoice(s) to the correct entity shown on the purchase order:

 

  • Spark NZ Trading
  • Qrious Limited
  • Lightbox
  • Morepork
  • Spark NZ Cables
  • Spark Retail

 

Send your invoice to the postal address: PO Box 1800, Wellington 6140

8. Make sure your invoice or credit note is font friendly

Preferred font is Arial.

Contact us

You can contact the Spark Purchasing & Payables Team by:

 

  • Email: asksharedservices@spark.co.nz
  • Phone (New Zealand): 0800 727 435
  • Phone (Australia): 1800 077 203
  • Phone (International): +64 9 377 1629

 

Our normal business hours are 8:30am to 4:30pm Monday to Friday. We are closed on public holidays (including Wellington Anniversary Day).

Terms of purchase

View Spark New Zealand’s complete Purchase Terms