As Product Director Claire is responsible for designing and delivering products and service experiences that customers value. Claire is also responsible for shaping Spark’s investments and maturing capability in digital, IT, data and experience design to deliver on future business needs. She joined Spark in July 2011 as General Manager Change and Technology and was appointed Chief Digital Officer in July 2016. She has led strategic projects, including IT in-sourcing, developing new operating models and simplifying products and processes. Claire brings to the role more than 20 years of experience in international technology and telecommunications, having held a variety of roles in IBM working with clients in India, China and the Asia Pacific region. She has a PhD from the University of Northumbria in the UK and has previously held positions in academia locally and internationally.